The Borough of Naugatuck has teamed up to bring shared e-scooters to the Borough. The eco-friendly transportation option is available to rent for short rides around the town. They are parked on the sidewalk, lock to themselves rather than a bike rack or a dock, and are activated through Bird’s free smartphone app and user account.

Report a Problem

There are several ways to report a problem. If you experience a problem with the ride, including a mechanical or technical issue, use the community mode on the mobile app to file a report. If you see a scooter that is poorly located, such as blocking the sidewalk, email the City of Naugatuck support email or call the 24/7 support line to have the problem resolved. If the scooter is involved in an emergency situation, such as a crash, call 911.

• Mobile App Community Mode: In the bottom left corner of the bird mobile app, click on the community mode icon and file a report. This sends an immediate action alert to the Operations team.
• City of Canton Support Email: hello@bird.co
• Call 24/7 Support Line: +1 (866) 205-2442

There is a scooter parked in the wrong place. What should I do?

Contact Bird. The best way to have the scooter addressed is to report the specific location and problem to the Borough of Naugatuck Support Email, hello@bird.co. This email goes directly to Bird. Additionally, there is a 24/7 support line that can be used to report the problem - +1 (866) 205-2442